Refunds & cancellations

Last updated: 25 August 2026

The merchant fulfilling an order is normally the first point of contact for changes, cancellations, missing items or fulfilment problems.

Where supported, Pulse provides merchants with tools for full or partial refunds and customer decisions when an item becomes unavailable.

Eligibility for a refund depends on the order circumstances, merchant policy and applicable consumer law.

Customers can use their secure order tracking page to follow an order and communicate with the merchant when messaging is available.