Order management
Restaurant order management with the whole conversation attached.
Manage each order from receipt to completion while keeping customer messages, decisions, changes, refunds and status history connected to that order.
What Pulse connects
Everything needed to move a direct order through the business.
Built for restaurants and takeaways that want fewer disconnected tools and a clearer order journey.
Order-linked customer chat
Unavailable-item decision requests
Replacement and refund workflows
Scheduled order handling
Complete order event history
From customer to kitchen
The same order stays connected.
Customers order through the merchant storefront. The restaurant receives the order, manages preparation, handles customer changes and sees the financial result without rebuilding the order in another system.
- Merchant-controlled menu, options and availability
- Immediate and scheduled ordering
- Clear kitchen progression and alerts
- Customer tracking and order-linked communication
- Order, fee, payout and reporting visibility
1Customer ordersDelivery, collection or a scheduled slot.
2Merchant receives itAccept, manage and resolve exceptions.
3Kitchen prepares itTimers, alerts, printing and status progression.
4Customer stays informedTracking, messages and decisions stay with the order.
Questions
Frequently asked questions
What happens if an item becomes unavailable?
The merchant can request a customer decision, offer replacement choices and record the resulting replacement or refund path against the order.
Can customers message the business?
Yes. Secure order-linked chat keeps messages with the relevant order and can trigger merchant alerts.
Are order changes recorded?
Pulse records status and decision events so merchants have a clear history of what happened.
Ready when you are
Build your direct ordering channel with Pulse.
Choose a plan, pay securely upfront and continue into guided merchant setup.